Customer Disservice

I try to always check myself before I declare something done or undone. I check the junk file, the missed call log…my messages. I follow up with my clients to make sure the email was received.

So when I sent an email to a customer service professional letting her know I had not received a promised document, I expected to receive the document. What I received was an email indicating the document had been sent…with no document attached.

Guess who is no longer her client…

“Unless you have 100% customer satisfaction, you must improve.” ~ Horst Schulze, former President and COO of The Ritz-Carlton Hotel Company and current Chairman and CEO of Capella Hotel Group

Inhale Excellence, Exhale Incomplete…
Inhale Service, Exhale Inadequacy…
Inhale Improve, Exhale Ignore…
Just Breathe


Please follow and like us:

Leave a Reply

Your email address will not be published. Required fields are marked *