Delayed Gratification

I would love to listen to an Alabama Football coach recruiting new players. Year after year, they manage to convince elite 5 and 4 star athletes to commit to a “process” which requires them to compete for the positions for which they were recruited. Sometimes it takes a couple of years for a highly recruited player to break through to starter status. And when they do, they’re possibly even more engaged and hungry.

“We create a standard for how we want to do things, and everybody’s got to buy into that standard or you really can’t have any team chemistry.” ~ Nick Saban

Inhale Culture, Exhale Complacency…
Inhale Commitment, Exhale Complacency…
Inhale Consistency, Exhale Complacency…
Just Breathe

#JustBreathe
#Culture

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Who Am I?

How do the descendants of the colonized, de-colonize ourselves? How do we recognize what is ours and what has been imposed on us? How do we differentiate between behaviors indigenous to our ancestors or adopted to survive in an environment where they were desired and despised? And does it matter to our current reality?

“Who are you?” Wakandan greeting, Black Panther

Inhale Whole, Exhale Broken…
Inhale Reclaimed, Exhale Disconnected…
Inhale Culture, Exhale Acculturated…
Just Breathe

#JustBreathe

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Three Ways to Create a Culture of Engagement

Savvy business owners know that employee engagement has to start at the beginning of an entrepreneurial effort. It has to be a part of the culture created, communicated through the hiring process and cultivated in how employees are developed and how their engagement is encouraged.

Reesheda and Darrel Washington know this, which is why last week, after their brand new business closed its doors for the evening, L!VE Café and Creative Space was open for team development. I was privileged to facilitate the training and witness firsthand their intentionality about creating, not just a coffee café, but a transformational and inspirational space for “courageous, authentic and abundant L!VING” for their customers, the larger community and most importantly, their crew.

The L!VE crew was as engaged and open as I expected, so much so that the training spilled over the allotted time. Toward the end, one team member asked an unexpected question of the owners …”Why are you doing this [training]?

I found the question poignant because it implied so many more questions…
Why do you care so much about your employees?
Why is it important to know the individual and collective strengths of your team?
Why is the development of your staff so important?
Why were you working so hard to create a team?
Why are you submitting yourselves to training you could conduct?

Why…?

The question also implied the behavior was abnormal, which unfortunately, it is. Many companies claim customer service is a top priority. Many claim to care about their employees. Many claim to want more engaged employees but they don’t prove their claims with actual action.

The way Reesheda and Darrel answered these questions reflect so much about their desire to live their purpose using their God-given talents. It also indicated their understanding of how their employees’ engagement impacts their bottom line. Here’s what I heard:

Get to know and care about your people.
People know when you care about them. We have a sense from the oldest part of our brains about who is safe and who is not, who has our best interests at heart and who is looking out for himself/herself only. And we are less likely to be enthusiastic about the latter! So find something that you can celebrate and appreciate about each member of your team.

People won’t care how much you know until they know how much you care.” ~ Either Teddy Roosevelt or John Maxwell!

Take care of the people and the people will take care of the mission.
This is one of those lessons I was first exposed to at my very first Air Force assignment. It made sense to me then because I wasn’t the one doing most of the work!

I saw the Washingtons demonstrate their understanding that, as the leaders, taking care of their people entails much more than providing the resources needed to get the job done in a relatively safe physical environment. They are actively providing their team opportunities to grow, providing recognition for a job well done, providing honest feedback when needed, and providing an opportunity to do something else when necessary! In other words, they are actively and deliberately developing their team.

Demonstrate your culture.
Teams tend to model behavior based on behavioral cues from the leader. And there is nothing like taking the time to participate in a training session to demonstrate the importance of individual and collective development to your team. In this instance, the fact that the Washingtons submitted themselves to training they could have conducted themselves, also powerfully demonstrated their dedication to their own continuous growth and improvement.

If you’re a leader who is not intentionally creating an environment that encourages your employees to care about the company, I have a question for you …why?

Renita Alexander, Leadership Unlocked

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Leading Differences

My dad turned 80 last month…a blessing I’m grateful I got to celebrate with him. Longevity runs in the family so while we’re not surprised, it’s not something we take for granted. He and my mom are doing aging the way it should be done: engaged in life, enjoying the fruits of their labor, and exercising enough to keep their bodies able to move.

My dad’s celebration and a planned joint birthday party for both parents not withstanding, birthday celebrations are not something our family really does well. I don’t remember many (any?) birthday parties, just the occasional birthday present…unless you were born in December or January in which case you had to make do with a Christmas/birthday present.

As my brother says, if our parents and a majority of the five siblings acknowledge your birthday, it’s a good birthday!

My sister-in-law is appalled. APPALLED, y’all! She does celebrations in a big way with ALL the bells and whistles, so our birthday behavior, or lack there of, is different, foreign, alien to her.

This is the kind of difference that can cause conflict in any relationship. Fortunately, my brother and sister-in-love understand how our individual experiences inform our choices, what we perceive as normal behavior, and what we might judge as abnormal. They’ve opted to reserve judgment and strive to accept and enjoy their differences.

Our individual experiences inform our choices, what we perceive as normal behavior, and what we might judge as abnormal. Tweet this now!

Here’s the thing. We sometimes assume everyone has had the same experience, has the same perception and will react the same way as we do. Of course, they haven’t, don’t and won’t. Even in the same family… my brother is a decade younger and my experience as the first child born to young 20-somethings just starting out, is remarkably different from his as the youngest of five.

Now, if we could just silently “Bless their hearts” and keep our perceptions and judgments from outwardly affecting our reactions, our interactions would be absent of conflict. Unfortunately, when the other person doesn’t react in a way that is familiar to us, we often judge them negatively. Tweet this now!

“…man is so imprisoned in his type of thinking that he is simply incapable of fully understanding another standpoint.” ~ Carl Jung

On a team, negativity toward differences can stop differences from being expressed, create unresolved conflict and result in a team imploding. Tweet this now!

How can a team leader prevent differences from destroying a team?

Embrace the differences!

Differences in thought, experience, and perception are what give a team its edge. Tweet this now!

As the leader, you have to understand that differences are good, enthusiastically embrace the diversity of your team members and create a culture where they can be fully themselves.

Express differences!

Maybe you aren’t comfortable with hearing a difference of opinion. Maybe you equate disagreement with disrespect. Maybe you’re not sure the person with a different perspective is as committed to the vision of the team as you are. In my experience, however, the team member with a different perspective just wants to make sure the team has considered all possibilities when choosing a course of action. Tweet this now!

“Do you see me? Do you hear me? Does what I say mean anything to you?” ~ Oprah Winfrey

On a team, each member has the right, even the responsibility of expressing fully who they are, what they know and what they bring to the team. Tweet this now!

As the leader, you’re responsible for creating a safe space for your team to express their differences.

Explain differences!

It can be difficult for people to explain the origins of their reactions to their life experiences. Or maybe their knowledge in their area of expertise cause them to reach an obvious conclusion so it’s NOT obvious to them that an explanation is necessary. However, if the differences are causing conflict on your team, it’s imperative that you seek to resolve the conflict. If there is no explanation, ask for clarification!

It won’t mean the other person agrees with you or that you have to change who you are, but it can lead to deeper understanding and more compassion on either side. Digging deeper for a greater understanding, greater clarity can bring greater success to your team.

It’s the differences on a team that makes the difference! Embrace them, express them, explain them if necessary and, most of all ENJOY them! Tweet this now!

Renita Alexander, Leadership Unlocked

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