Roll Tide Roll!

When you grow up with a sports fanatic dad and then attend the University of Alabama, you almost have to know something about college football. But as much as I love the football acumen Nick Saban has infused into the storied Alabama program, what I love even more is his leadership. Occasional sideline histrionics aside, Coach Saban has inspired leadership in his organization from the coaching staff, through the alum who excel in the NFL, to the 2017-2018 team vying for a 17th National Championship.

The only thing that makes me happier than seeing Saban disciples lead SEC football programs, is hearing about a leadership decision made by the team veterans who are quick to remind wayward teammates about the “Alabama way” of doing things.

I’ll be watching my Crimson Tide tonight and looking for leadership, discipline, determination…and a win!

Roll Tide!

“The most difficult part of my job as the head coach is not designing a blitz defense that will work against an opponent; nor is it navigating the vicious world of recruiting. My toughest job? Being a leader.” ~ Nick Saban

Inhale Excellence, Exhale Complacency…
Inhale Relentlessness, Exhale Relenting…
Inhale Perseverance, Exhale Giving Up…
Just Breathe

#JustBreathe

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Customer Disservice

I try to always check myself before I declare something done or undone. I check the junk file, the missed call log…my messages. I follow up with my clients to make sure the email was received.

So when I sent an email to a customer service professional letting her know I had not received a promised document, I expected to receive the document. What I received was an email indicating the document had been sent…with no document attached.

Guess who is no longer her client…

“Unless you have 100% customer satisfaction, you must improve.” ~ Horst Schulze, former President and COO of The Ritz-Carlton Hotel Company and current Chairman and CEO of Capella Hotel Group

Inhale Excellence, Exhale Incomplete…
Inhale Service, Exhale Inadequacy…
Inhale Improve, Exhale Ignore…
Just Breathe

#JustBreathe
#Process

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