Customer Disservice

I try to always check myself before I declare something done or undone. I check the junk file, the missed call log…my messages. I follow up with my clients to make sure the email was received.

So when I sent an email to a customer service professional letting her know I had not received a promised document, I expected to receive the document. What I received was an email indicating the document had been sent…with no document attached.

Guess who is no longer her client…

“Unless you have 100% customer satisfaction, you must improve.” ~ Horst Schulze, former President and COO of The Ritz-Carlton Hotel Company and current Chairman and CEO of Capella Hotel Group

Inhale Excellence, Exhale Incomplete…
Inhale Service, Exhale Inadequacy…
Inhale Improve, Exhale Ignore…
Just Breathe

#JustBreathe
Reflections With Renita

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Discernment

I always think of discernment as the ability to see beyond the obvious when making decisions. And yet, I don’t think discernment was even required for Americans to have made decisions last fall that would make our present more palatable.

Because it was obvious to me that a candidate who surrounded himself with white supremacists who ran the spectrum from Jeff Sessions’ “good ‘ole boy’ southern racist” to the full blown “blow it all up” beliefs of Steve Bannon, was probably not going to be a president who continued the efforts to provide healthcare to all Americans or examine why Americans make up 5 percent of the world’s population but 25 percent of the incarcerated population…

What was required by Americans was the willingness to actually look…

Check out everything, and keep only what’s good. Throw out anything tainted with evil.” 1 Thessalonians 5:21-22, MSG

Inhale Examine, Exhale Ignore…
Inhale Knowing, Exhale Ignoring…
Inhale Discernment, Exhale Ignorance…
Just Breathe

#JustBreathe
Reflections With Renita

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