Customer Disservice

I try to always check myself before I declare something done or undone. I check the junk file, the missed call log…my messages. I follow up with my clients to make sure the email was received.

So when I sent an email to a customer service professional letting her know I had not received a promised document, I expected to receive the document. What I received was an email indicating the document had been sent…with no document attached.

Guess who is no longer her client…

“Unless you have 100% customer satisfaction, you must improve.” ~ Horst Schulze, former President and COO of The Ritz-Carlton Hotel Company and current Chairman and CEO of Capella Hotel Group

Inhale Excellence, Exhale Incomplete…
Inhale Service, Exhale Inadequacy…
Inhale Improve, Exhale Ignore…
Just Breathe

#JustBreathe
Reflections With Renita

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