In Service…

I participated in a lovely Veteran’s Appreciation ceremony hosted by VISION Outreach afterschool program. The elementary school age children choose the ceremony as their November project, they did most of the speaking and their enthusiasm was contagious.

The amazing Lauren introduced me!

They were excited to recognize the service of the veterans on hand and we were appreciative of the appreciation.

I reminded them that they too can serve our country in ways that allow them to use their talents. I encouraged them to take their citizenship seriously and learn about the things that they can do to make our country more inclusive, more compassionate and more welcoming to all Americans.

I challenge each of you to do the same.

Inhale Service, Exhale Separation…
Inhale Citizenship, Exhale Apathy…
Inhale Civic Duty, Exhale Selfishness…
Just Breathe

Reflections With Renita

Customer Disservice

I try to always check myself before I declare something done or undone. I check the junk file, the missed call log…my messages. I follow up with my clients to make sure the email was received.

So when I sent an email to a customer service professional letting her know I had not received a promised document, I expected to receive the document. What I received was an email indicating the document had been sent…with no document attached.

Guess who is no longer her client…

“Unless you have 100% customer satisfaction, you must improve.” ~ Horst Schulze, former President and COO of The Ritz-Carlton Hotel Company and current Chairman and CEO of Capella Hotel Group

Inhale Excellence, Exhale Incomplete…
Inhale Service, Exhale Inadequacy…
Inhale Improve, Exhale Ignore…
Just Breathe


Freedom Fighters

I was reminded, once again, while visiting the National Museum of African American History and Culture that Americans of color have fought just as hard and sacrificed just as much as those who would exclude us from claiming America as ours…

Off to War by William Johnson, depicts a young GI leaving his family to defend his country.

Inhale Service, Exhale Exclusion…
Inhale Sacrifice, Exhale Segregation…
Inhale Satisfaction, Exhale Disregard…
Just Breathe

Reflections With Renita

Serving Leader

All leaders are serving – either themselves or others.” ~ Global leadership guru and author Bill Hybels. Tweet

In his book, The 21 Indispensable Qualities of a Leader, John Maxwell used the late General Norman Schwarzkopf Jr. as an example of servant hood. As a retired military officer, I love that one of my favorite authors, leadership guru Maxwell recognized this stellar officer as a servant leader.

For those of you too young to remember, the General led coalition forces during DESERT STORM, and was affectionately referred to as Stormin’ Norman. But I admit…I found the choice surprising given that even as military members are SERVING their country, many don’t see them as servant leaders.

They see the military as a top-down, orders-driven and rank-focused hierarchy. The reality is much more complex.

The primary motivation to join an all-volunteer organization that doesn’t pay very well, that asks its members to leave friends and families and put themselves in harms way, an organization that sometimes requires its members to make the ultimate sacrifice…the motivation to join that organization is usually, not always, but primarily, the desire to serve. The desire is to serve something other than self…something bigger than self.

What those members who desire to serve and commit to serving learn as they grow into leadership roles is that serving is demonstrated in the care and development of those they are privileged to lead.Tweet

“Take care of the people and the people will take care of the mission” is the phrase I learned as a young officer…which made sense considering I wasn’t the one doing most of the work.Tweet

So I focused on doing what only I could do… identifying and sometimes fighting for the resources my airmen needed to do their jobs safely and efficiently.

Not only do servant leaders provide the resources needed to get the job done, they work on actively developing the members who will fill their leadership shoes, driving retention and compelling loyalty.

And yes, in the military, there is time for following orders without question. What ensures an order WILL be followed is the demonstration by leaders at all levels that they care about each individual entrusted to their care, about their families, about what’s going on in their lives outside of work… who ensure the members of their team have the resources needed and the development opportunities required to do the task they’re committed to complete.

People make sacrifices for those leaders.

Are you serving yourself or others?

Renita Alexander, Leadership Unlocked